Privacy policy

General

For SAVD Videodolmetschen GmbH (hereinafter referred to as SAVD), the issues of data protection and information security form the basis for stable and successful customer relations and are of great importance to the company. For this reason, the protection of your personal data (hereinafter referred to as “data”) is an important concern for us.

When handling data, we observe all relevant regulations – in particular those of the General Data Protection Regulation (DSGVO) and the Telecommunications Act (TKG) – as amended. In addition, we have taken the necessary technical and organisational measures to ensure adequate data protection.

In the following, we would like to inform you in detail about which data is collected when you visit our website and use our offers and how it is processed or used by us in the following.

1st Internet site
If you only use our website to call up information, it is generally not necessary for you to provide personal data. However, it is necessary for the operation of the website to process certain data through which a personal reference can be established. In this case, it is only the data that is transmitted to us by your internet browser. These are in particular the following:

Date and time of the retrieval of one of our Internet pages

Your browser type

The browser settings

The operating system used

The last page you visited

The amount of data transferred and the access status (file transferred, file not found, etc.)

Your IP address

Purpose

This is done in order to enable the retrieval and use of the Internet pages you have accessed, for statistical purposes and to improve our Internet offering.

Legal basis

The legal basis for this is our legitimate interest in accordance with Art. 6 (1) lit f DSGVO to ensure the operation of the website, to carry out an error and availability analysis and to defend against attacks.

The recipient may be Google and YouTube. More details on this below.

Storage period

The data is only stored for a maximum of four weeks, unless there is a legal obligation to retain it beyond this. At the same time, longer storage may take place insofar as this is necessary to investigate any attacks on our website that have been detected.

So that you can use the SAVD website without restriction, we use so-called “cookies”. Cookies are small text files that enable recognition of the user and analysis of your use of our website. A randomly generated unique identification number is stored in these text files. In addition, a cookie contains information about its origin and the storage period. These cookies cannot store any other data. The setting of cookies does not allow us to view files on your computer.

The cookies set by SAVD do not pose any risk to the user’s computer system as they do not cause any damage and do not contain any viruses or similar.

The use of cookies can be prevented by appropriate browser settings. If your browser supports the “Do-Not-Track” technology and you have activated it, no usage profile will be created about your visit. However, please note that this website may not be fully usable without cookies.

Google Analytics

The website uses Google Analytics. A web analysis tool of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”), in order to tailor the offer even more specifically to our visitors. Google Analytics also uses so-called cookies, which are stored on your computer to enable an analysis of the website. The information generated by these cookies about your use of our website (including your IP address) is transmitted to a Google server and stored there. Your IP address will be automatically shortened/anonymised by the “IP anonymisation” used by this website as soon as Google receives your IP address.

Based on this information and on behalf of the website operator, Google will compile reports on website activity and other services related to internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

In order to prevent the collection of data (including your IP address) generated by cookies and related to your surfing behaviour, as well as the dissemination of this data by Google, you can download and install a corresponding browser plugin at the link – https://tools.google.com/dlpage/gaoptout?hl=de. To prevent the collection by Google Analytics, you only need to click on the following link – Deactivate Google Analytics. This will set an opt-out cookie that will prevent future collection of your data when visiting www.videodolmetschen.com. For more information on Google’s terms of use and privacy policy, please visit https://www.google.com/analytics/terms/de.html and https://www.google.de/intl/de/policies/.

For reasons of statistical analysis, we also use Google Analytics to analyse data from AdWords or the Double-Click-Cookie. If you do not wish this to happen, you can prevent it by making the appropriate settings under the link – https://www.google.com/settings/ads/onweb/?hl=de. However, we would like to point out that the above-mentioned settings may negatively affect the functionality of the www.videodolmetschen.com website for you.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google Maps

We use the “Google Maps” component of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter referred to as “Google Maps”) on our website.

Each time the “Google Maps” component is called up, Google sets a cookie in order to process user settings and data when displaying the page on which the “Google Maps” component is integrated. As a rule, this cookie is not deleted by closing the browser, but expires after a certain period of time, unless you manually delete it beforehand.

If you do not agree to this processing of your data, you have the option of deactivating the “Google Maps” service and thus preventing the transfer of data to Google. To do this, you must deactivate the Java Script function in your browser. However, we would like to point out that in this case you will not be able to use “Google Maps” or only to a limited extent.

The use of “Google Maps” and the information obtained via “Google Maps” is subject to the Google Terms of Use https://www.google.de/intl/de/policies/terms/regional.html and the additional terms and conditions for “Google Maps” https://www.google.com/intl/de_de/help/terms_maps.html.

YouTube videos

YouTube videos are embedded on our website, which are stored on “www.youtube.com” and can be played directly from our website. We use the “extended data protection mode” option provided by YouTube, which means that no data about you as a user is transmitted to YouTube if you do not play the videos. Only when you play the videos are YouTube cookies stored on your computer and data transmitted to the YouTube operator Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”). If you play videos stored on YouTube, at least the following data will be transmitted to Google: IP address and cookie ID, the specific address of the page accessed on our site, the language setting of the browser, the system date and time of the access and the identifier of your browser. The data transfer takes place regardless of whether you are logged in to YouTube via a user account or whether you do not have a user account. If you are logged in, this data is directly assigned to your account. You can prevent this assignment by logging out before activating the start button. YouTube or Google stores this data as user profiles and uses it for the purposes of advertising, market research and/or designing its website in line with requirements. You have the right to object to the creation of these usage profiles, which you must address directly to Google as the operator of YouTube. Google provides further information on YouTube data protection at www.google.at/intl/de/policies/privacy/. By playing the YouTube videos, you consent to the processing of data by Google. We do not process the data concerned.

Use of Google Adwords conversion tracking

This website uses the online advertising programme “Google AdWords” and as part of this, conversion tracking. Google AdWords sets a cookie on your computer if you have accessed our website via a Google advertisement. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognise that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers.

The information obtained with the help of the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.

If you do not wish to participate in the tracking process, you can easily deactivate the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. You can find out more about this via Google’s privacy policy at https://www.google.de/policies/privacy/.

2. individual processing
Contact

Purpose

If you contact us by e-mail or telephone, the data you provide will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions.

The legal basis for this is, on the one hand, our legitimate interest according to Art 6 (1) lit f DSGVO to answer your enquiry or the initiation or fulfilment of a contract according to Art 6 (1) lit b DSGVO.

Storage period

The data will only be stored for as long as is necessary to achieve the respective purpose or within the framework of legal retention periods.

Newsletter dispatch

Purpose

You have the option of subscribing to our newsletter via our website. To do this, we need your e-mail address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration.

Purpose

You have the option of subscribing to our newsletter via our website. For this, we need your e-mail address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration.

Legal basis

The legal basis for sending the newsletter is your consent in accordance with Art 6 (1) lit a DSGVO. The compilation of statistics is based on our legitimate interest pursuant to Art 6 (1) lit f DSGVO, whereby our interest results from the aforementioned purpose. Objection is of course also possible here by unsubscribing from the newsletter.

Apart from subscribing to the newsletter via the website, we will also use your e-mail address, which is known to us in the course of an existing contractual relationship with you, to send you a newsletter. However, you will be clearly and unambiguously given the opportunity to refuse to receive the newsletter free of charge and without any problems, both when the e-mail address is collected and for each subsequent mailing. In this case, the legal basis is our legitimate interest in keeping you informed about the information mentioned under “Purpose” – in connection with the exception for business relations according to § 107 Abs 3 Telekommunikationsgesetz (TKG 2003).

Recipient

The newsletter is sent using “MailChimp”, a newsletter sending platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on MailChimp’s servers in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, according to its own information, MailChimp may use this data to optimise or improve its own services, e.g. for the technical optimisation of the dispatch and the presentation of the newsletters or for economic purposes in order to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.

We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement “Privacy Shield” and thus undertakes to comply with the EU data protection regulations. Furthermore, we have concluded a “Data Processing Agreement” with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties. You can view MailChimp’s privacy policy here.

Storage period

The deletion or non-processing for the above purpose takes place after unsubscribing from the newsletter.

Cancellation

You can cancel your subscription to the newsletter at any time. This can be done via a link in the newsletters themselves or by sending a message to the contact options below. We will then immediately delete your data in connection with the newsletter dispatch.

Customer voice portal

Purpose

The portal allows you to use the services of our video interpreters directly. After successful registration, you have the option of calling the desired language or alternatively contacting our service line.

The following data is processed in the process: IP address, ID customer, user name, password, time and date of the (video) call made, language, interlocutor.

Legal basis

The legal basis for the processing is the fulfilment of our contract with you for the provision of video interpreting (Art 6 para 1 lit b DSGVO).

Storage period

The processed data will only be stored for as long as required by law (including provisions on compensation for damages).

Telehealth

Purpose

Telehealth enables audio-visual communication between users via our platform.

In the process, the following data are processed: IP address, ID customer, user name, password, time and date of the (video) call made, language, interlocutor.

Legal basis

The legal basis for the use of Telehealth results individually from the respective situation. If there is communication between patient and doctor, the fulfilment of the treatment contract constitutes the legal basis. In addition, the consent of the person concerned can also serve as the legal basis.

Telehealth

Purpose

Telehealth enables audio-visual communication between users via our platform.

The following data are processed in the process: IP address, ID customer, user name, password, time and date of the (video) call made, language, interlocutor.

Legal basis

Storage period

The processed data is only stored for as long as required by legal provisions (including provisions on compensation for damages).

Application procedure

Purpose

The personal data you provide in the course of an application (including correspondence) will be processed for collection and storage as well as for coordination and evaluation in the application procedure. Furthermore, with your consent, your data may be kept on record for subsequent application procedures. In addition, we carry out an anonymous statistical evaluation of the applicant structure. Without the provision of your data, it is not possible to consider your application in the application process, as we would otherwise not be able to assess whether you are suitable for the respective position.

Legal basis

The legal basis is the implementation of pre-contractual measures within the meaning of Art 6 para 1 lit b DSGVO. In the case of keeping records, the legal basis is your express consent within the meaning of Art 6 (1) a DSGVO.

Storage period

After completion of the application process, the personal data you have provided will be deleted after eight months. In certain cases, the data may be retained for longer, namely for the assertion and defence of legal claims.

Business relations

Depending on the contract, it may be necessary to process certain data in order to either make use of the respective service or to be able to provide it on our part.

Purpose

We process the necessary data for the initiation of a contract (preparation of offers, participation in tenders, etc.).

Likewise, within the framework of an ongoing business relationship, we process data that is necessary for the provision of our services, customer care and information, including internal documentation and administration. Furthermore, data is also stored in order to comply with legal obligations (in particular the Federal Tax Ordinance BAO) and, if necessary, to assert and defend legal claims.

Legal basis

The following legal bases apply in this case:

Initiation or fulfilment of a contract – Art 6 para 1 lit b DSGVO.

Fulfilment of legal obligations – Art 6 para 1 lit c DSGVO.

Documentation for the assertion and defence of legal claims – Art 6 para 1 lit f DSGVO.

Storage period

As a matter of principle, data is only stored for as long as is necessary for the fulfilment of mutual contractual obligations.

In order to comply with legal obligations (in particular § 132 BAO, §§ 190, 212 UGB), data is stored for a period of 7 years from the end of the calendar year. In certain cases, such as for the assertion and defence of legal claims, the data may be stored for longer. In particular, contracts and related data are stored for 30 years due to the general statute of limitations according to § 1489 ABGB. Until the time of deletion, the data is restricted so that no further processing or access takes place. In certain cases, the data may be kept longer, namely for the assertion and defence of legal claims.

Recipients

In order to be able to provide our services, we may use various contractual or business partners who are involved in the delivery or service. These are contractually bound to secrecy. In addition, your data will be passed on to authorities or courts if we are legally obliged to do so.

Photo and/or video recording at company events

Purpose

As is usual at any event, photos and/or videos will be taken at the events we organise. We are not interested in identifying individual persons, but purely in documenting the event. For documentation purposes, the photos and/or videos taken will be securely stored by us and, if necessary, also published on the internet (on our homepage), in our company magazine or by means of a newsletter. Furthermore, they will also be stored for archiving purposes. In addition, we may present the photos/videos taken at future events (e.g. annual/anniversary events).

Legal basis

The processing (the production, presentation and publication of the photos/videos) is based on our overriding legitimate interest in documenting our own events and also storing them in an archive (Art 6 (1) lit e DSGVO in conjunction with § 12 DSG). This also includes the interest in informing the public, customers as well as interested parties about company events as well as documenting our own company history with photos and videos for future generations.

Storage period

The photos/videos taken are stored for as long as they are necessary for the purpose. Photos/videos will be deleted immediately if they are not suitable for the above-mentioned purposes, if they would violate the legitimate interests of the person depicted or in the event of an objection by the person concerned.

Objection

In principle, you are under no obligation to be photographed or recorded. If you do not agree to being photographed or published, please inform the photographer immediately. You can also contact us after the photo/video has been taken. More details on the right to object below.

Administration of requests for data subject rights

Purpose

The purpose is to process your applications in relation to data subject rights under the GDPR. We also retain this data beyond the completion of the application to demonstrate that we have complied with our legal obligation to deal with your application in a timely and appropriate manner.

Legal basis

The legal basis for processing your applications is Art 12 ff DSGVO. Accordingly, we must provide you with all notifications in connection with your data subject rights. The storage of data beyond the completion of the application is based on our legitimate interest pursuant to Art 6 (1) f DSGVO, whereby this interest results from the above-mentioned purpose.

Storage period

Your data will be stored for three years after the application has been processed. This is due to the general statute of limitations according to § 24 para 4 DSG. Until the time of deletion, the data will be restricted so that no further processing or access takes place.

3. your rights
If your personal data is processed (collected, recorded, stored, evaluated, modified, read, queried, disclosed, disseminated, matched, linked, restricted, deleted, destroyed, etc.), you are a data subject within the meaning of the GDPR. As a data subject, you have the following rights vis-à-vis any data controller who processes your personal data:

Right of access

According to Art. 15 of the GDPR, you have the right to request information about all data concerning you and processed by the company. In such a case, information about this data must be provided. In addition, you have the right to obtain the following information:

The purposes of processing.

The categories of personal data that are processed.

The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organisations.

If possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration.

The existence of a right to rectification or erasure of the personal data concerning you or to restriction of processing by the controller or a right to object to such processing.

The existence of a right of appeal to a supervisory authority.

If the personal data is not collected from you, any available information about the origin of the data.

The existence of automated decision-making, including profiling, and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for you.

Appropriate safeguards pursuant to Art 46 GDPR where personal data is transferred to a third country or to an international organisation.

Rectification

In accordance with Art 16 DSGVO, you have the right to request the rectification and/or completion of inaccurate personal data concerning you without undue delay.

Deletion

In accordance with Article 17 of the GDPR, you have the right to request that personal data relating to you be deleted without delay. The controller is obliged to delete personal data without delay if one of the following reasons applies:

Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.

You withdraw your consent on which the processing is based pursuant to Art 6 (1) (a) or Art 9 (2) (a) and there is no other legal basis for the processing.

You object to the processing pursuant to Art 21(1) and there are no overriding legitimate grounds for the processing. Or you object to the processing pursuant to Art 21(2).

Your personal data has been processed unlawfully.

The erasure of your personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.

Your personal data have been collected in relation to information society services offered in accordance with Art 8(1).

The right to erasure does not exist insofar as the processing is necessary:

for the exercise of the right to freedom of expression and information,

for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller,

for reasons of public interest in the area of public health pursuant to Art 9 (2) (h) and (i) and Art 9 (3) DSGVO,

for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes pursuant to Art 89 (1) DSGVO, insofar as the aforementioned right is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or

for the assertion, exercise or defence of legal claims.

If the controller has made your personal data public and is obliged to erase it, he or she shall, taking into account the available technology and the cost of implementation, implement reasonable measures, including technical measures, to inform data controllers which process the personal data that a data subject has requested that they erase all links to, or copies or replications of, such personal data.

Restriction

According to Art 18 DSGVO, you have the right to request the restriction of processing if:

the accuracy of the personal data is contested by you for a period enabling the controller to verify the accuracy of the personal data,

the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data,

the controller no longer needs your personal data for the purposes of processing, but you need them for the assertion, exercise or defence of legal claims, or

you have objected to the processing pursuant to Art 21 (1), as long as it has not yet been determined whether the legitimate grounds of the controller outweigh yours.

If processing has been restricted, such personal data may – apart from being stored – only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State. The lifting of a restriction obtained by you requires your prior notification.

Information

If you have exercised the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to inform all recipients to whom your personal data have been disclosed of this rectification or erasure of the data or restriction of processing. Unless this proves impossible or involves a disproportionate effort.

Data portability

You have the right to receive the personal data concerning you that you have provided to a controller in a structured, commonly used and machine-readable format. And you have the right to transfer this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

the processing is based on consent pursuant to Art 6(1)(a) or Art 9(2)(a) or on a contract pursuant to Art 6(1)(b), and

the processing is carried out with the aid of automated procedures.

You can also have your personal data transferred directly from one controller to another controller, insofar as this is technically feasible.

The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. It shall not affect the rights and freedoms of other persons.

Objection

Pursuant to Art 21 DSGVO, you have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art 6(1)(e) or (f). The right to object may therefore be exercised if the processing is

necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, or

is necessary for the purposes of the legitimate interests of the controller or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data (in particular where you are a child); and

the controller cannot demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing is not necessary for the establishment, exercise or defence of legal claims.

The right to object may also be exercised if the processing is carried out for direct marketing purposes.

In the context of the use of information society services, notwithstanding Directive 2002/58/EC, you may exercise your right to object by means of automated procedures using technical specifications.

In the case of processing for the performance of a task carried out in the public interest, you may exercise the right to object only if the processing is not necessary in that context and if

the processing is carried out for scientific or historical research purposes or for statistical purposes pursuant to Art 89(1) and

you demonstrate grounds for objecting to the processing based on your particular situation.

Revocation of consent

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Complaint

If you are of the opinion that the processing of your personal data violates data protection law or that your data protection rights have been violated in any other way, please contact us. This will enable us to address your concerns. However, you also have the right to contact the competent data protection authority.

4. contact
Your trust is particularly important to us. Therefore, if you have any further questions about data protection, please feel free to use the following contact options:

SAVD Videodolmetschen GmbH

office@videodolmetschen.com

Geiselbergstraße 17/2/5.OG

1110 Vienna

Austria

External data protection officer:

x-tention Informationstechnologie GmbH

Mr. Amel Hodžić

datenschutzbeauftragter@videodolmetschen.com

We would like to point out that the use of this website is subject to the copyright, name and trademark rights and other rights of third parties. You undertake to refrain from misusing the entire content (in particular images, videos, fonts and trademarks).

Date: February 2020

Web design & photography: Flora Bacher Informationsdesign